Privacy Policy

Last updated on Jan 1, 2017

This Privacy Policy applies to the coinslab.com and all it's sub domains.

coinslab.com and all it's sub-domains recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we gather, use, disclose and manage your data collected on http://www.coinslab.com all it's sub-domains and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

coinslab.com and all it's sub-domains is a property of Cryptocoin Solutions Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at U201, Marvel Zephyr, Behind EON IT Park, Kharadi, Pune, Maharastra 411014.

Information we collect

Contact information: We collect your name, email, gender, mobile number, phone number, street, city, state, pincode, country and IP address.

Payment and billing information: We will collect your billing name, billing address, payment method,Bitcoin Address (Cryptocoin address), when you buy/sell any Bitcoin (cryptocurrency) from us. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.

Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to coinslab.com and all it's sub-domains.

Demographic information: We may collect demographic information about you to maintain security of your account.

Other information: If you use our website we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using or the version of the operating system your computer or device is running.

We collect information in different ways:We collect information directly from you when you register on our website coinslab.com. We also collect information when you ask us a question by phone or email. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We may get this information about you with the help of third-party websites. For example, if you use the online chat feature on our websites, the third-party online chat service provider will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for maintaining your account security.

We use information to respond to your requests or questions: We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes We may use information to protect your account , our company, our customers or our websites from security breach.

We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products or third-party offers or products we think you might find interesting.

We use information to send you transactional communications: We send you emails and/or SMS about your account, an order placed, made a deposit/withdraw request. We use information as otherwise permitted by law.

Sharing of information with third-parties

We will not share, publish, or sell any user data contained in our databases. However, we may be requested at any time to share trade data including, but not restricted to, emails, user transactions and trade data by government authorities. We will share information to respond to a court order or subpoena. We will not deny such requests and cannot be held responsible for the leakage of information by third parties whether the action was performed intentionally or not.

We may share basic information such as name, customer ID, email with third parties who perform services on our behalf. Some vendors may be located outside of India. We may also share it if a government agency or investigatory body requests. We might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

Email Opt-Out

To stop receiving our promotional emails, please email at unsubscribe@coinslab.com, It may take up to 1 business day to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Mr. Anand Rajhans

U201, Marvel Zephyr, Behind EON IT Park, Kharadi, Pune
Maharastra
PIN:411014

Phone: +91-8888 92 1234
Email: support@coinslab.com

If you have any questions about this Policy or other privacy concerns, you can also email us at support@coinslab.com

Changes to "Terms Of Service"

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. Please check our privacy policy page explicitly periodically for updates.